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When Tradeline Consulting and Henning Harders joined forces, both companies shared the same values and a commitment to service excellence. Henning Harders ran the business by one simple principle: “Be passionate, make friends and help people. Success will look after itself.” This principle set us on course to become one of Australia’s most successful and trusted providers of international logistics services.
Henning’s thinking is still relevant for us today. It is the inspiration behind our Mission and Values, which were jointly developed by the colleagues at Henning Harders and Henning Harders Tradeline.
A short introduction of our company values and our company vision
This mission describes what Henning Harders Tradeline stands for and what our clients can expect from us. It defines our common goal and our commitment to stakeholders, including customers, employees, suppliers and communities. Each and every time you interact with us, we aim to deliver on this promise.
Our Values explain how we do things on a daily basis, they guide our decision making and describe how we engage with customers, colleagues and suppliers. Everybody at Henning Harders Tradeline – whether they work in the Warehouse or in Management – follows those values. For our clients, this means that we are constantly striving to make their life easier. They can rely on our high level of service, our expertise and our care, which gives our clients complete peace of mind and allows them to focus on their core business –without having to worry about supply chain issues.
It all starts with teamwork and positive working relationships. We combine our efforts for the benefit of each employee, the company and our customers. We communicate openly, listen closely to the needs of our customers and respond with exceptional service.
We ask ourselves “why not” and – even if challenges might be complex – we respond with solutions. We challenge the status quo for superior outcomes and we share our ideas and solutions.
We share a passion and a positive “can do” attitude, which exceeds expectations. At Henning Harders Tradeline, we rely on responsibility and proud ownership. Taking ownership has nothing to do with education, rank or position – your part matters and your commitment makes a difference.
We learn about our customers’ business and we exceed expectations by going the extra mile. We provide an exceptional level of care and competence, which makes us the trusted partner for our customers.
We understand that delivering successful results consistently requires a disciplined approach, persistence and a high level of professionalism. We do as we promise and we are reliable at all times.
The story of Henning Harders goes back to 1958, when young Henning Harders arrived in Sydney from Hamburg. Thanks to a strong culture of customer service excellence the company has grown to become one of Australia’s most trusted providers of logistics and supply chain services.
At Henning Harders Tradeline, every client is personally looked after by a dedicated Key Account Manager. Our unique service model provides clients with outstanding service as well as a range of other tangible advantages.
We strive to provide our customers with services, which regularly exceed expectations. Our systems and procedures make it easy for our clients to stay in control of their supply chain and help us gain a deep expertise in our customers’ industries, which in turns enables us to serve our clients better.